Terms of Service

Last updated: January 2026

Agreement to Terms

By accessing or using Family Transition Link ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

Description of Service

Family Transition Link provides an online platform connecting families with elder care professionals and resources in Ohio. Our services include:

Professional directory and matching services
Educational resources and guides
Care transition support and referrals
Crisis support coordination

User Responsibilities

When using our Service, you agree to:

Provide accurate and complete information
Use the Service only for lawful purposes
Not misrepresent your identity or affiliation
Not interfere with the proper functioning of the Service
Respect the intellectual property rights of others

Professional Directory

Family Transition Link is a vetted resource only. We interview professionals and present options; we are not a party to any agreement between you and a professional you choose. We do not guarantee the results of, or your satisfaction with, any services provided by professionals listed on our site. Users should:

Conduct their own due diligence before engaging any professional
Verify licenses, insurance, and references independently
Enter into separate agreements with professionals as needed

Free Use and Paid Services

Using the website, directory, resources, and connections is free. If you ask us to do the work on your behalf—such as researching, contacting, or coordinating professionals—those services carry a fee and are provided only under a separate written contract for services agreed to in advance. Nothing on this site creates such a contract.

For Professionals

Professionals who join our directory agree to:

Maintain current and accurate profile information
Respond to inquiries in a timely and professional manner
Comply with all applicable laws, regulations, and licensing requirements
Maintain appropriate insurance coverage
Adhere to our Code of Conduct and ethical standards

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We are not a healthcare provider and do not provide medical advice. Information on our platform is for educational purposes only and should not replace professional medical, legal, or financial advice.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAMILY TRANSITION LINK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Family Transition Link and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Indemnification

You agree to indemnify and hold harmless Family Transition Link from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

Termination

We reserve the right to terminate or suspend your access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Governing Law

These Terms shall be governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Hamilton County, Ohio.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: privacy@familytransitionlink.com
Phone: (513) 226-9052
Address: Family Transition Link, Cincinnati, Ohio