For communities & professionals

Apply to be vetted

Families trust our list because we ask hard questions. For every topic we ask what goes well and what goes wrong.

Honest answers about problems score better than "nothing ever goes wrong." Vetting has three steps: this online application, our public-record checks and reference calls, and an in-person visit. Applying is free.

About you

Your community or nursing home

Not listed? Call 513-226-9052 and we'll add you first.

Business name

Your name

Phone

1. Care and service

What goes well: What are you best known for?

What goes wrong: What kind of resident or client are you NOT a good fit for?

2. Staff

What goes well: How do you train and keep good staff?

What goes wrong: What was your staff turnover last year, and why did people leave?

3. Families

What goes well: What do families compliment most?

What goes wrong: What do families complain about most, and what did you change because of it?

4. Real cases

What goes well: Tell us about a case you're proud of.

What goes wrong: Tell us about a case that went badly. What happened and what did you do?

5. Pricing

What goes well: What's included in your base price?

What goes wrong: What costs surprise families most after they move in or sign up?

6. Changing needs

What goes well: How do you support someone as their needs grow?

What goes wrong: When would you ask someone to leave, or stop serving them? How much notice do you give?

7. Inspections and licensing

What goes well: What did your last inspection or review say you do well?

What goes wrong: What were you cited for in the past 3 years, and how was it fixed?

8. Communication

What goes well: How do you keep families updated?

What goes wrong: When did a family last feel left in the dark, and how did you handle it?

9. Emergencies

What goes well: What's your process for falls, hospital trips and staff no-shows?

What goes wrong: When did that process fail, and what did you change?

10. Memory care

What goes well: How do you care for residents living with dementia?

What goes wrong: What dementia behaviors can you not safely manage?

References and documents

We'll ask for copies of your license and insurance at the visit. Any false answer means automatic removal. Being vetted is not a guarantee of results, and families choose and hire providers directly.